Verification
How do I change the email linked to my account?
To change the email linked to your Skratch account, follow these simple steps: Open Skratch Tap your profile icon in the top left Tap your name/username at the top of settings Tap the email field and replace with a new email you would like to link to Skratch Verify the new email with a code You’re all set!Few readersIf I’ve signed up with SMS, can I also link an email?
Yes you can! We recommend adding an email to your account to provide an extra layer of security and backup. To link an email to your Skratch account, follow these simple steps: Open Skratch Tap your profile icon in the top left Tap your name/username at the top of settings Add an email you would like to link to Skratch Verify the new email with a code You’re all set! (https://storage.crisp.chat/users/helpdesk/website/-/9/1/c/a/91cac38e26f2f000/if-ive-signed-up-with-sms-caFew readers
Data & Privacy
How does Skratch protect my personal data?
Please refer to our full Terms of Service and Privacy Policy for detailed information.Few readersWhat happens to my data if I delete my account?
When you delete your Skratch account, all associated personal and account data is also deleted. This isn’t a temporary deactivation but a full deletion so please only delete your account if you don’t intend to use it again.Few readersHow do I withdraw consent for marketing communications?
We don’t spam. If you wish to withdraw consent for any of our marketing communications you can do so as follows: For email: Scroll down in any of our marketing emails and click ‘Unsubscribe’ For mobile push: Revoke push notifications permissions for the app. If you’ve already given the app permissions, you’ll need to do this in your device’s settings for Skratch Have you opted out of marketing communications but still receive them? Please flag to us at color 1a72f4 (support@skratcFew readersCan I request a copy of all information Skratch holds about me?
Yes, please reach out to and we can provide ad-hoc based on the personal data available to be exported.Few readers
Other
Can I use the app offline?
Skratch is not currently built for full offline use. Certain features like marking territories and places on your map may still work offline but you will need to re-connect to a network to save those changes or risk losing them.Few readersHow do I manage app permissions?
Skratch requests three kinds of (optional) app permissions to enhance your app experience: Location: Marks your current location as you travel Camera Roll: Helps categorize content in your camera roll by country Notifications: Keeps you informed about new features, eSIM updates etc You can manage these permissions in the app settings. Simple open Skratch, tap your profile icon in the top left and tap Permissions.Few readersHow do I change my username?
To change the username on your Skratch account, follow these simple steps: Open Skratch Tap your profile icon in the top left Tap your name/username at the top of settings Tap the username field and replace with a new username you’d like to use for your Skratch account If the username is available you will be able to save it and you’re all set!Few readersIf I change devices, will my data be saved?
Yes when you log into Skratch on another device, your account and map data will be saved. Your memories on the map will unfortunately not be saved and will need to be re-uploaded to your Skratch map as these are currently stored locally. We are working on improving this aspect of the memories feature to ensure your pinned photos and videos are saved across devices.Few readers