What does ‘Cellular Plans from This Carrier Cannot Be Added’ mean?

The following error may appear for iPhone users if you are trying to install an eSIM on a network-locked device:

You can check if you device is indeed locked, you can check by:

• Going to “Settings” > Tap “General” then “About”
• Under “Carrier Lock” check if you see a messaging saying ‘No SIM restrictions’

If you don’t see this message you will need to contact your carrier to unlock your device. If not, then please reach out to support@skratch.world for further support.

Updated on: 31/10/2025