How does the money back guarantee work?

Skratch is committed to the best eSIM connectivity and customer experience. If you are encountering issues with your eSIM, please consult our knowledge base first to troubleshoot the issue and then reach out to our support team at support@skratch.world to see how we can help. 

If we can’t resolve your issue and you still aren't satisfied, we will offer a 100% refund - no questions asked. Refer to our refund policy here before making a request.

Updated on: 01/11/2025