Question 1

Is my device compatible with an eSIM?

Accepted Answer

Skratch will automatically tell you if your device is compatible or not with an eSIM.

||| Note: Regardless of the phone you have, it must be unlocked from carrier restrictions to use eSIMs. Some phones are tied to a specific mobile operator and can only use data plans from that network.

If you want to double check, here are three simple ways to do so:

1. Check if your device settings include an “Add eSIM” option

Samsung: Open Settings > Connections > SIM card manager > Add eSIM If you see an “Add eSIM” option, your phone supports eSIMs and you’re good to go

iOS: Open Settings > Mobile Service or Cellular > Add eSIM If you see an “Add eSIM” option, your phone supports eSIMs and you’re good to go.

Other major Android manufacturers:

Google Pixel: Open Settings > Networks and Internet > Advanced > Add Operator If you see a QR code scanner, your phone supports eSIMs and you’re good to go.

Huawei: Open Settings > Mobile Networks > SIM Management submenu > Add eSIM If you see an activation code input, your phone supports eSIMs and you’re good to go.

Xiaomi: Open Settings > Network > Add eSIM If you see an “Add eSIM” option, your phone supports eSIMs and you’re good to go.

***Motorola

Question 2

What are eSIMs and how do they work?

Accepted Answer

Stay connected on your travels with eSIMs on Skratch, offering quick and easy mobile data around the world. Learn more about how they work and the benefits below!

What are eSIMs?

Say goodbye to physical sims or sneaky roaming charges when you travel. A Skratch eSIM is a fully digital and fast way to get local mobile data when you travel.

Think of an eSIM like a virtual SIM card, offering you all the data usually contained on a physical SIM card but loaded onto your device over the air with no manual setup needed. Most iOS and Android devices have an eSIM chip built-in, allowing you to activate an eSIM plan straight away on your device. You can install multiple eSIM plans on your device without touching your main data plan or phone number.

Benefits of Skratch eSIMs

Flexible and Affordable: Choose a plan that suits your data needs and trip duration, including country and regional eSIMs
Best Internet Speeds: Enjoy the fastest 4G/5G internet speeds with connectivity to 400+ networks globally
Quick Setup: Activate data plans in a few seconds and easily switch between networks, no physical setup required
Easy to Track: Monitor your eSIM data usage in Skratch and top up seamlessly
Unmatched Security: Stay secure with end-to-end encryption and 100% data privacy
World Class Support: Browse our extensive l

Question 3

How do I mark places on my map?

Accepted Answer

Skratch lets you mark territories, cities, attractions and regions on your own interactive map to track your travels around the world. Each territory can be given a state - Visited, Want to Visit, or Lived - so you can personalize your map to reflect your journeys.

If you’re wondering how to mark places on your map, you’ve come to the right place! In this guide, you’ll find a clear step-by-step process to start marking on your map.

How to mark countries on your Skratch map

Open your map
Tap the country or territory you’d like to mark
Or tap the “+” icon in the bottom-left corner and select “Mark a Location” to manually search for the territory
Tap Visited or Want to Visit
If you tap Visited, tap on the house icon 🏠 to mark it as a place you’ve lived in
Done! Start building your map

| 👉 Pro Tip: Some territories hide special easter eggs that appear when you mark them as visited. We won’t spoil the surprise, but let's just say you’ll want to keep exploring the world to see what pops up!

What else can I mark?

With Skratch you can mark more than just territories - you can also add cities, regions, states and attractions to your map. Check out our Power Ups article here to learn more.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/c/a/91cac38e26f2f000/skratch-map-how-do-i-mark-plac_1x2m

Question 4

How do I install my eSIM?

Accepted Answer

Congrats, you’ve purchased an eSIM! You’ll be able to follow our simple installation instructions in the Skratch app directly, but in case you need additional reference we’ve included a complete installation guide here.

Remember before you install:

Ensure you have a reliable WiFi connection to install your eSIM
Keep your QR code handy if you can’t use direct installation options
Ensure your device is unlocked and fully compatible with eSIMs

How to install on iPhone

Direct

Find your eSIM in the Skratch “My eSIMs” tab
Tap “Install now”
Tap “Allow” > Tap “Continue”
Your eSIM should be installed if you have a stable connection

QR Code

Go to Settings > Tap “Cellular” or “Mobile Service”
Tap “Add eSIM” > “Use QR code”
Tap and hold your QR code directly on your device or scan it with another device > Tap “Continue”
Your eSIM should be installed if you have a stable connection

Pro tip: Holding your finger down on the QR code will trigger direct install on iOS

Manual

Go to Settings > Tap “Cellular” or “Mobile Service”
T

Question 5

How will I know when my eSIM is activated?

Accepted Answer

Once you arrive at your destination, your eSIM should automatically activate and start working! You’ll know it’s working if:

📶 Signal bars appear for your eSIM line.
🌍 Mobile data works when Wi-Fi is turned off.
⚙️ On Skratch, your eSIM shows as Active in the 'My eSIMs' tab.
📲 You’ve received a confirmation email or mobile push from Skratch

You’ll be able to follow our simple activation instructions in the Skratch app directly, but in case you think your eSIM hasn’t been properly activated, here’s how to resolve it:

How to activate on iPhone

Go to Settings > “Cellular” or “Mobile Service”
To ensure your eSIM is active, tap on your Skratch eSIM > Ensure “Turn On This Line” and “Data Roaming” are both enabled
Go back and tap "Cellular Data” or “Mobile Data” -> Select your eSIM
Make sure “Allow Cellular Data Switching” is turned off

Your primary plan will remain your default voice line but if you want to switch it off for mobile data only then do as follows:

Go to Settings > “Cellular” or “Mobile Service”
To switch off mobile data for your Primary plan, tap on “Primary” > Ensure “Data Roaming” is disabled
If you also want to switch off receiving SMS and calls, you can disable “Turn On This Line” as well

How to activate on Samsung Galaxy

Go to Settings > Tap “**Con

Question 6

How do I turn off or delete an expired eSIM?

Accepted Answer

Deleting expired or unused eSIMs ensures better device functionality and avoids confusion in cellular settings.

⚠️ Before you delete an eSIM:

Make sure you only delete the eSIM when you are no longer going to use it
Save the original QR code or credentials to reinstate it if needed in the future
Always ensure the eSIM is not actively in use before deletion to avoid connectivity issues

How to remove on iPhone

Go to “Settings” > Tap “Cellular” or “Mobile Service”
Tap on your eSIM profile > Tap “Delete eSIM”
Ensure your Primary plan is reactivated for voice line and mobile data

How to remove on Android

Open “Settings” > Tap “Network & Internet” or “Connections”
Tap “SIMs” / “SIM Manager” / “Mobile Network”
Select your eSIM > Tap “Delete” (or similar action)
Ensure your Primary plan is reactivated for voice line and mobile data

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